If you are asked to sign in to a Microsoft Store account, you can either sign in, create one or close the sign in screen and continue to install HP Smart.įile name HPPSdr. To download the driver, you need to figure out your printer model, OS version, and system type. But with the Pro version it takes just 2 clicks and comes with a day money-back guarantee. More importantly, it can scan, detect, and update all the problem drivers on your computer automatically. Select your desired files and a list of links will be sent by email.Įmail list of drivers. Select the desired files and choose 'Download files' to start a batch download. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Choose 'Refresh' to update the list. Here are the drivers available for your system. Select your desired files and a list of links will be sent by email. This time, all the installations completed and both printing and scanning worked.Download list: Download selected files.
I changed this to the HP OfficeJet Pro 8600 option, and then completed install. The “Use” box had defaulted to the Airprint driver. I clicked the plus sign to manually add the printer.I opened up Printer settings (Apple -> System Preferences -> Printers & Scanners).
I completely removed all HP software and the printer.I finally tried something on a lark, and it fixed it for us. Install the HP software from the HP website.Install the HP software through the App store.Completely uninstall all HP software and start the install over from scratch.Reset the printing system by going under Apple -> System Preferences -> Printers & Scanners and then right-clicking in the white area in the printer list and choosing “Reset printing system…” ( Note: This will delete ALL of your printers and scanners, so use with caution.).Uninstalling the printer and reinstall it.It would download, install, and then during the config, we would get this error message, “Cannot configure the device software.” I found lots of articles online about this. We followed the instructions on HP.com, but we kept hitting an error while trying to install HP Easy Scan. I was helping set up an older printer, an HP OfficeJet Pro 8600 n911a, on a new Macbook Pro.
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